[Resolved]  IFB Industries — washing machine wm senator smart touch sx

Address:New Delhi, Delhi, 110051

Please refer to our washing machine

Sir we have made more than 42 complaints and we are still complaining:

Manmohan singh
Mobile no. While booking: [protected]
C 82, west azad nagar, street no. 1, delhi - 110051

Purchased via paytm order no.: [protected]
Dt: 14 sept, 2016, from
M/s kbm electronics in cs-1/32, lalita park, main vikas marg, laxmi..

Current mobile: [protected]

Sir since last 18 months, we have made more than 42 complaints, and still following customer care:

1. For the first time when machine was damaged, the storage tray was broken, and stand was missing;

2. After some days, when again machin was not respoding and buttons were not responding problems:

Some times, valve problems, door lock problem, board problem 2 times, water signal problems?

3. Machine went to change board once in okhla work shop, recieved after some many days

4. Machine still had prblems, than the mechanic told us that is problem is our electricity, we need to have install earthing wire, that problem will be solved.

B) we did same and after few days again, same problem exisist.

5. Than again a mechanic came to repair, he told fault is in water pressure, need to change the tab and make direct fitting from water tank.

6. We did the same, now the problem still exist.

7. Now from last 3 months, we are complaining and have no responce, and machine is not working.

Sir you are request to replace our machine, at your earliest, and save us from further harrasment.

Manmohan singh
[protected]
Was this information helpful?
No (0)
Yes (0)
Apr 20, 2018
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Mar 13, 2018
Updated by sewakendra
may be one of the complaint no. is [protected]
Verified Support
Mar 15, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
Mar 20, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IFB Industries
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    83%
    Complaints
    6868
    Pending
    0
    Resolved
    5639
    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
    View all IFB Industries contact information