[Resolved]  IFB Industries — worst customer support at delhi

Address:	110010
Website:	IFB

On 06 feb 2014 i purchased one ifb front load washing machine senorita aqua sx through ifb dealer in delhi cantt area.

But within a month the machine started behaving abnormal. On repeated complaint the technician visited and said that the motor is faulty and same he replaced twice. But that also could resolve the problem. Finally we had to approach to area manager and the complete machine was replaced. This process took more than one month. It was a long suffer with the new machine.

Again within a year the machine started behaving abnormally and this time the technician said that the main circuit board i. E. Motherboard of the machine is unserviceable and needs to be replaced. This time also it took more than 10 days to resolve the problem completely. This time also we had to contact service coordinator. It's very painful for struggling so much for each snags.

Recently, on 02 jul 17 again i had a problem of "door not locking" with and registered a complaint vide number [protected]. Technician visits after 02 days and said that the door lock is unserviceable and needs replacement. It took one week for same. Even after the replacement of door lock mechanism the machine still not working. Then again he said that motherboard needs replacement (It was already replaced once). Everyday on calling to technician he says either parts are not available due to gst or if parts available then he says that today only he will come and rectify the problem. Time passing away and its half month finish no one attending to my problem.

I am suffering a lot because of worst customer service of ifb (One of the leading washing machine manufracture). On this regard i need your help and guidance for initiating suitable action against ifb.

Thank you and eagerly waiting for your help.
Abhijit ghosh
Mobile no.-[protected]