[Resolved]  IFB Industries — worst services by the ifb industries.

Address:

147001

I am leena gupta from patiala, punjab. I had purchased ifb wasing machine in february 2017 and after that day i had lodged the complaint regarding the machine around 6 to 7 times and the technician would take time of week or two to resolve my complaint by saying that the part to be replaced would take a few days to be delivered at the service centre because if it's non availability at the service centre. This time also the history is being repeated as i had lodged a complaint regarding the ifb washing machine on 28.08.2018 against ticket number [protected] which stands unresolved till date (15.09.2018). On 30.08.2018 balkrishan, a techniacian from ifb local service centre visited my place to check the machine and quoted that the part has to be replaced which would arrive within a week. 7 days after the technician's visit i had contacted the customer care centre and they provided with the contact of mr. Harjeet singh (Area manager) from ludhiana but i didn't get a satisfactory response from his side too and after repeated reminders to the service centre, customer care centre, supervisor and the area manager i was been assured that my complaint would be resolved within a day or two and i would receive a call from some senior authority regarding my complaint but no one cared to by stand by their responsibility. The company has very poor services for the articles sold.