[Resolved] IFB Industries — Worst Servicing Experience ever

KDF

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700019

Ticket no. [protected]

i had complained regarding my washing machine. The tub had completely broken off the front part of the panel. The mechanic came to my house on 28th november 2016 to check the machine and said that certain items parts need to be replaced. He took rs. 575 as service charges and said that he will come the next day.

It has been almost a week now but no mechanic has come to fix my machine. I have been calling the customer care helpline, the local service center and the technicians themselves, but nobody is willing to tell me when they would send a mechanic.

For a big company like ifb this sort of customer service is very pathetic and shameful.

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Jan 10, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Dec 05, 2016

Updated by KDF 7 Days have passed and I still haven't got my machine fixed. IFB customer service helpline is useless and nobody is giving me a satisfactory answer as to when a mechanic will come to repair the machine.

Verified Support

Dec 08, 2016

IFB Industries Customer Care's response Dear KDF

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.