[Resolved]  IFB — microwave oven 23l 23bc4/ defective product

I had purchases a ifb microwave 23l conv 23bc4 from m/s pittappillil agencies, vellayambalam, trivandrum on 10/10/2018. The tech who had visited on 12/10/18 for commissioning the same was unable to do is due to power failure again he visited on 15/10/18 and reported that the product was defective. Accordingly a complaint was lodged with ifb for replacement on 15/10/18 and was assured by ifb customer care that the same will be replaced within 36 hours.

Today, the 20th oct, 2018 - still the product has not been replaced and there is no response either from the manufacturer nor from the agency. I and repeatedly trying to contact the deler and the manufacturer from 10 am till 2pm nerither of them responded nor giving any reply as to when the product is going to be replaced.

The dealers staff is passing the buck and not giving a proper reply, all these staff from the agency and the manufacturer gives a standard reply saying that they will call back in 1/2 an hour or 1 houdealer (M/s pittappillil agencies, vellayambalam, trivandrum and the manufacturer (Ifb) - but they never care to give a call back and update the present status.

I kindly request for a stringent action on both, the dealer and the manufacturer and issue directions for immediate replacement of the product