[Resolved]  IFB — My Complaint is Not Attended

Address:New Delhi, Delhi

Dear Sir, My Permanent Consumer Code is 10674914 & AMC (Annual Maintenance Contract) No. 288643 Dt. 11/6/14, and I made a complaint to your call centre on helpline no 39004321 for my washing machine 1.) Running Noisily 2.) Faulty Programming on 8/8/14 vide ticket no 13524410, consequently IFB Representative, Mr Rajesh Telephone No. [protected] visited and inspected the machine on 9/8/14 and assured that the problem would be rectified by 11/8/14 or 12/8/14. When nobody came to repair the washing machine I called up the IFB Call Centre on 13/8/14 twice but still nobody turned up to repair the washing machine in question. Please make use of your good offices to facilitate repair of my machine at the earliest to avoid further inconvenience to me. My registered mobile no is [protected]. I hope IFB would live to its reputation, which it is popular for and rectify the fault of my machine. NEENA MASIH [protected]
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Mar 28, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Aug 14, 2014
IFB Industries Customer Care's response
Dear Neena Masih,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
Complaint comments 

Comments

IFB Team

Thank you very much for your kind support. My complaint has been resolved on 14/8/14 at 3.30 p.m. and the machine is working perfectly.

Thanks again, and good to feel that your company has lived upto its reputation.

Neena Masih

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