[Resolved]  IFB — my two tickets remained unresolved. 1st ticket no. [protected] generated on 28/10/2018 and 2nd ticket no. [protected] generated on 04/11/2018

Address:Nashik, Maharashtra, 422101

Very regretfully i would like to tell you that my washing machine is not working since sunday the 28th of october 2018 i have lodged a complaint on same day and got a ticket no. [protected] which remained unattended till yesterday sunday the 4th of november 2018. On sunday the 28th of october 2018 i was assured that within 24 hours some technician would visit my place and resolve my issue. No body appeared till wednesday the 31st of october 2018. Then on thursday the 1st of november 2018 i called your customer care center and inquired about status of my complaint, then i was told that my complaint is forwarded to be taken on priority and urgently some technician would visit my place and attain my issue. But unfortunately no body appeared till saturday the 3rd of november 2018. During this period i various times requested your customer care center to please do the needful but all in vain. Then yesterday on sunday the 4th of november 2018 i again called your customer care center and again inquired status of my complaint, i was told that i will have to again register my complaint and i was issued with a new ticket no. [protected] and was told that my problem will be attended on urgent basis. During this period all the days i have being calling your customer care center and service center and always i was told that my issue is referred to higher authorities and my call will be attended urgently. Today also since morning i was behind your customer care center and service center but again all in vain.
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Dec 9, 2018
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Nov 08, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

As discussed we are closing the complaint. Do write us back so that we can assist you. Kindly share your valuable feedback.

Regards,
IFB APPLIANCES
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