IFB — no support for service

Address:

Jawhar Nagar Colony, Road No 4, Hyderabad, Andhra Pradesh, 500050

Dear sir/madam,

Washing machine model (Front door) - ifb elite aqua sx 7kg - 1200 rpm
For a small problem (Sensor) technician is asking to change the mother board.
In the board every button is working except the start button.
I rejected the board replacement because, the only problem is start button not working.
I discussed this problem with the local technicians. They told, no need to replace the mother board and this can be done by changing the pcu on mother board.
Ifb technicians and ifb customer support are insisting that changing the mother board is mandatory.
Even local technicians are providing service with low cost but your company technicians are charging heavily for a small work.

After raising the complaint regarding the issue i faced, i got a call from regional manager of ifb.
He confirmed that, "as per company norms, we won't repair the machine, we have to replace the total board even if the problem is in one part of the board".
After the call, i got a doubt - why don't you disclose these type of norms before purchasing the machine..?
Can you show your company norms which say — "we won't repair the small problems, you have to replace the entire part".
I haven't seen anywhere these types of conditions - if a small problem occurs, we have to replace the total.
And he is arguing like, if any local technician repairs the machine and later if the machine will get short circuit, then who is responsible, so we are replacing the total part.
I don't understand why you are unable to repair the small problems, while normal technicians are able to repair.
Moreover, the regional manager is insisting me — "you have to take amc, then these types of problems will be
Covered under warranty"; ifb technicians already told me that these problems will not be covered in warranty because, parts of the machine which we are able to touch won't be covered under the amc policy.

You gave the estimation for the board replacement and amc, not for repair.
Replacement of board is not the repair. If you work anything without change of the current board is called repair.
If you can repair the machine why should i raise the complaint.
Kindly let me know if you given any price to repair.

Regards,
Vinodh