[Resolved]  IFB — non compliance of third service as due

Address:#P64/3, Hallomajra Military Complex, Chandigarh, Punjab, 160002

With deep dissatisfaction I wish to raise the issue of service provided by the firm. My 1.5 ton ac which was procured an year ago has always given me problems starting from service issues as well as leaking problem. The services have always been faulty and never in time. The last service as due by me was requested well in advance but till date no one came for service. I get an message on 23 May that I was unable to be contacted. Again within two days I get a call from Chandigarh agency that mechanic being sent soon. When no one came I requested again today and I was told that my warranty has expired and it will now require me to pay the visiting charges. Absolutely irresponsible. I seek addressing the issue failing which I shall be referring the issue to consumer's forum. My contact details are [protected] and e-mail id being [protected]@yahoo.com.
Was this information helpful?
No (0)
Yes (0)
Jul 19, 2019
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Jun 07, 2019
IFB Industries Customer Care's response
Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
Jun 10, 2019
IFB Industries Customer Care's response
Dear Sir/Madam,

We tried to call on [protected] but unable to reach. Our technician has rectified the issue. Kindly observe the machine and write us back incase any further assistance.

Regards,
IFB APPLIANCES
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IFB Industries
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    83%
    Complaints
    6868
    Pending
    0
    Resolved
    5639
    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
    View all IFB Industries contact information