[Resolved]  IFB — overly charged for service

Address:

400610

We had purchase a microwave couple of years ago. Couple of days ago whenever we turned on the microwave, it used to trip the main power supply. I had contacted the service desk who in turn connected me with a local authorized service center[protected] who informed me that service charge would be rs 350.

Their technicians visited our place on sunday and got the microwave working, without tripping the mains. After the service was done, he asked for rs 1850 claiming that he had replaced capacitor and diode. When asked for the old parts he was not able to give the diode saying that he misplaced the same in his bag. After having a discussion, he settled for rs 1550 without giving the receipt.

My complaints are
1. Why did the technician charge for the diode which was not replaced.
2. The capacitor that was replaced seams very old.in fact the damaged one look newer than the one that is currently placed in the microwave
3. Why receipts are not given. The technician said that they are not authorized to give the same.
4. I think i am overly charged for the capacitor (Rs 1200 + 350 service charge)