[Resolved]  IFB — pcb of toploader washing is damaged

Address:flat no 1C,sohum residency,mitra compound,midnapur

I have lodged a complain on 04/11/2019 my washing machine is under waranty period vide number [protected]. Technician visited and informed that pcb is defective of top loaded 7 kg washing machine is defective. But till date pcb is not replaced. My product warranty will expire on 20/11/2019. I have purchased the washing machine on 21/11/2017. The waranty of new spare which will be given is also not known. Please redress my grievance.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Nov 17, 2019
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Nov 13, 2019
IFB Industries Customer Care's response
Dear Sir/Madam,

We are so sorry for your unpleasant experience. We will connect with you shortly. Thank you for your patience.

Regards,
IFB APPLIANCES
Nov 13, 2019
Updated by akashpathak1
PCB is replaced today. But no warranty for PCB is given i.e my warranty will expire on 20/11/2019 i.e only 7 days left.Please give justification because PCB is costly.
Verified Support
Nov 14, 2019
IFB Industries Customer Care's response
Dear Sir/Madam,

We hope your issue is resolved to your satisfaction. For any further assistance please write back to us on [protected]@ifbglobal.com and we would be glad to assist.

Regards,
IFB Appliances
Nov 14, 2019
Updated by akashpathak1
but waranty of PCB which is a costly part and my washing machine waranty will expire on 20/11/2019 is not known. because no papers regarding replacement of PCB is given by the technicial. This was informed to your representative over telephone today but no action is taken from your end.please give a extended waranty in written at least for the PCB.
Verified Support
Nov 15, 2019
IFB Industries Customer Care's response
Dear Sir/Madam,

We are glad your issue is resolved and you are satisfied. We hope you enjoy uninterrupted usage of the product. In case you need to reach us at any time, please contact us on our 24 hour authorized customer care[protected]/[protected] or you may write back to us at [protected]@ifbglobal.com.

Regards
IFB Appliances
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IFB Industries
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    83%
    Complaints
    6867
    Pending
    0
    Resolved
    5639
    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
    View all IFB Industries contact information