[Resolved] IFB — Pending part of the washing machine

Anuja Singhal

from New Delhi, Delhi

Oct 1, 2014

Address: Hyderabad, Andhra Pradesh

IFB service is absolutely ridiculous. I stupidly purchased this company washing machine and my machine is 6 month old . A part of it is not working. Technician came and told me it is to be replaced which will be done by the same day or the next day, but now they r saying the part is not available. We have to import it from Goa but still they can't get hold of it, as if Goa is not in India but in some foreign country. It's been several days since first I lodged my complaint. My complaint id is 13877428 Every time I call them I am given some other number to make my complain. And I call them they say the part is still pending it will come and the day never comes. If you guys don't have the part why are you selling the model. IFB is a pathetic company that can't render its customers

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Mar 30, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2014

IFB Industries Customer Care's response Dear Anuja Singhal,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Oct 07, 2014

IFB Industries Customer Care's response Dear Anuja Singhal,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. Assuring you our best services in future.

In future for any concerns, please call our customer care numbers [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com

Alternatively, you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team

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Comments

Anuja Singhal

from New Delhi, Delhi

Oct 1, 2014

IFB service is absolutely ridiculous. I stupidly purchased this company washing machine and my machine is 6 month old . A part of it is not working. Technician came and told me it is to be replaced which will be done by the same day or the next day, but now they r saying the part is not available. We have to import it from Goa but still they can't get hold of it, as if Goa is not in India but in some foreign country. It's been several days since first I lodged my complaint. My complaint id is
13877428 Every time I call them I am given some other number to make my complain. And I call them they say the part is still pending it will come and the day never comes.
If you guys don't have the part why are you selling the model. IFB is a pathetic company that can't render its customers