[Resolved]  IFB — poor customer care service centres

Address:

Chennai, Tamil Nadu

We purchased one IFB washing machine Front Load from your IFB dealer Amutha & Co, Tambaram last one year back. Before three months back in our machine error occurs. So we made complaint to customer care. one person came from tambaram customer care service centre. He looked over the machine he opened the box in the bottom of the machine. He broke one of the plastic part in that box. He told he will come tommorrowq and replace it, . The next he he came and replace that part after we phoned so many phone calls he replaced it and asked us rs.250/-for that. We asked why we give rs.250/-you only broke it. Now today 03.102014 one person call in our mobile he told he calling from service centre that he send one person to service our machine.We told ok. That person also came and he put 3 packets of powder and cleaned the drum and asked us to pay rs.480/- . we asked why we need to give rs.480/- you only service. But We ask our Tambaram Service centre they told we was not sent anybody to service. In ulllagaram service centre they sent wrongly to your house to service. you book a complaint over him they told. This IFB Washing machine service centre do like this worst work. Please take this matter and take immediate action please. This is our mental worriness for us. They doing every 3 months this work and getting money from us. Thanking you Yours truly V.RAJI EMAIL id: [protected]@gmail.com