IFB — Poor response from IFB Appliances service care for Installation of IFB Senorita SX

Address:

Hyderabad, Andhra Pradesh

Dear Team, Initially raised a request for packing of my IFB Senorita SX washing machine on 26-Dec-2014. Engineer visited my place on 27-Dec-2014 and charged INR. 350/- for packing and he is not ready to detach sanitary pipe from water pipe, they said they will charge separately for the same. Later after shifting to new address on 28-Dec-2014, called customer care for address change and requested for reinstalling my washing machine. Agent changed the address 0n 28-Dec-2014 and it will take 48 hrs for attending reinstalling due to change in address, and complaint number remains the same. Nobody attended this complaint till 30-Dec-2014, and when I called them back, they generated new complaint number[protected] and said this will be set on high priority and will be closed by day end. But nobody even bothered to call back, stating that we will not be able to address the same today. Later when I called back, agent is very furious and not even ready to listen to my concern. He is claiming the address is updated only on 30-Dec-2014 and they will take sometime for addressing the same. Later after arguing with him for sometime, he had provided some local mobile numbers[protected]/[protected], nobody responds on one number and other number does not work. When I called back and requested for discussion with senior executive, after long wait, even senior is not ready to hear out my concern and claimed that machine cannot make mistake, it is you(customer) who is wrong in this context. And he is saying that there is no call recorded on 28-Dec-2014. Requesting someone to look into this concern at the earliest. And I will be withdrawing my plan of taking IFB Microwave oven.And I will not going to be customer of IFB in my life and will not recommend my friends, who are looking to go for IFB. I will be posting the same in communication portal of my organization and other social portals as well. Thanks and Regards, Hanumantha Rao Velaga, Cust ID: 1033 5022 M: +91 [protected]