[Resolved]  IFB — poor service response and quality of the product

Address:

Vadodara, Gujarat, 390021

I bought a washing machine, Senorita VX, IFB 4 years ago which in turn had problems of broken drum and belt 2 weeks ago. My concern is your service man attended the product in september month 2017 and this problem looks far ahead of it then why he didn't tell this to me that time when my product was already under the warranty period. If he is not capturing it than what's the purpose of service. This is really unexpected from IFB which is a world leader in this area.

In addition to this, also the technician who attended the servicing few months back came to my house asking for warranty extension just after the warranty got expired saying there's a problem in my machine's drum and I should extend the warranty period by giving the amount around 3500 INR so as to get the things fixed up after a week which clearly indicates that he was already knowing the issue and insisting me to spend money rather than taking care at the time of product servicing.

Also with subject to this I have mailed IFB regarding the whole subject matter but till date haven't received any resolution.

At the last i registered complain about the issue at IFB customer care and their local body gave me an estimate of 6800 INR which is just too much.

I have seen people running their washing machine for more than 10 years without any problem which i believe is a clear product failure from IFB this time as the heart of the machine itself haven't long lasted.

I will never recommend anyone to buy such product.