[Resolved] IFB — service and response from the customer care

[email protected]

Address:

500044

Dear Team,

am trying since 15 days to get the response for my query, till date i have not received any positive response from the customer care and they have not arranged any call back also.

in some other conversation i requested duplicate bill of my AMC, they shared one of there office number, i spoke to them more than 5 times, and its more than 10 days, till day they have not able to provide duplicate bill..

very worst service, should not go with IFB, samsung is far far better..

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Sep 20, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Aug 13, 2018

Updated by [email protected] till date issues were not resolved and i have not received call back from your customer care...very bad sevice

Aug 22, 2018

Updated by [email protected] nobody called me to discuss...

Aug 25, 2018

Updated by [email protected] today i spoke to one person i think his name is Harsha, it seems level wise he might be senior officer, but he does not have basic skills how to speak to customer and he least bother about customer, and he saying you do what ever you want...

this is the response from a MNC IFB...i will show what i can do

Aug 25, 2018

Updated by [email protected] just now i spoke to floor super visor...she is saying that we are working on the issue, how long they will work on this and they are not updating anything on this...i dont know what is the turn around time in the IFB..

worst service and very bad attitude of the employees...i dont know what management is doing on their...

pls dont buy any IFB product...

Aug 27, 2018

Updated by [email protected] i spoke to Ms Suman on 25th August, 2018 she said she will update with status in 15 mnts, now its more than 50 hours, no update, this is the commitment of IFB officials.

Aug 28, 2018

Updated by [email protected] I have not received any update from the customer care and instead of the update from call center i got a mail from branch service manager, indirectly he is requesting dont write anything in social media.

there are 3 issues out of one is related to service, he is bother about service not other issues and the same person said, you please do what ever you want and am not going to address your issue...

Aug 28, 2018

Updated by [email protected] STILL NO RESPONSE FROM THE COMPANY SIDE...

Aug 28, 2018

Updated by [email protected] I WAS WONDER THEY ARE SAYING THEIR CUSTOMER WILL CONTACT ONLY CUSTOMER CARE, THEY WILL NOT POST ANYTHING IN SOCIAL MEDIA, HE SUGGESTING DONT POST ANYTHING IN SOCIAL MEDIA, IF THEIR CUSTOMERS ARE NOT POSTING IN SOCIAL MEDIA, WHY IFB IS FOLLOWING SOCIAL MEDIA.

NOT ACCEPTABLE RESPONSE FROM THE IFB COMPANY SIDE, TILL DATE NO SENIOR OFFICIAL SPOKE TO ME

Sep 01, 2018

Updated by [email protected] no response, its a more than 5 days now