[Resolved] IFB — service technicians not willing to provide full services under the contract

Kannuu

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

The sms received against my service request on 2-4-19 is as follows:
Hello, your tkt-[protected]is assigned to ifb service technician. On completion of service, we will send the next sms to get your feedback. Pls respond accordingly.
A technician visited on 3-4-19 but was reluctant to even clean the machine and it’s filter and told me that i’d in future i complain or raise a request i should tell not to send him (Manirul) for service. We pay huge sums under the contract and even before the contract had to expend rs.6200 for repairs - my total expenditure mounted to 12k an amount against which a new machine could be bought but still such companies are not ready to provide regular and good services.

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May 13, 2019

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Apr 12, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We apologies for delay in service. Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback.

Regards,
IFB APPLIANCES

Aug 08, 2019

Updated by Kannuu Though the 2 screws were changed in July the door hinge which was intentionally or unintentionally broken by Amit and Mrityunjay(mob. no. [protected])against my repeated complaints for the same in Jan & Feb. 2019 has not been rectified still.The branch co ordinator Mr. Sujit Singh had called up in June but disconnected while I was talking saying that he would call again which he never did nor picked up my call in future anytime.In April when I lodged a complaint and Manirul visited for the service I came to know that the door hinge was broken of which I was not aware until he showed to me since the door was locking after Jan and Feb visits by earlier mentioned technicians.It seems while trying to lock they had by mistake broken the hinge at one point but never told this fact to me. Manirul told me that it was not covered under contract and then I had to follow up again & again with no results.
My communications with different people with SMS or chat on what's app are clear from the attachment.

Aug 10, 2019

Updated by Kannuu details of all complaints and communications attached

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Comments

Rajiv Pasari

from Kolkata, West Bengal

I have ordered for 1 Limo & 1 Fabo (Order No.:[protected] on 19th March 2019 and have still not received from your end.

I am constantly getting calls from your company (Mobile No.: +[protected] every alternate day asking me whether i have received the above mentioned products.

Is this some sort of a game that the person is playing?

IFB Industries Customer Care's response, Apr 11, 2019

Verified Support

Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES