IFB — spares regarding

rajkumar_r

from Chennai, Tamil Nadu

Address:

Adyar, Chennai, Tamil Nadu, 600020

I am using ifb executive plus. Recently the motor was not working because of the carbon brushes wear. I approached the service persons and they told me to replace the entire motor instead of carbon brushes.

The carbon brushes may cost me around rs. 100 or 200, instead of replacing it they are asking me to replace the motor itself at the cost of around rs.6500/- which is highly ridiculous.

The attitude shows that they are treating their customer as money making machine.

I learnt a lesson i should not buy a anything from them (Since the machine was older one i planned to buy a new one from them) here after.

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IFB Industries customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2020

IFB Industries Customer Care's response Dear Sir/Madam,

We are so sorry for your unpleasant experience.We will connect with you shortly.Thank you for your patience.

Regards,
IFB APPLIANCES

Verified Support

Mar 13, 2020

IFB Industries Customer Care's response Dear Sir/Madam,

As discussed, carbon brush is attached to motor and it is inbuilt. Kindly let us know when we can arrange technician to repair the machine.

Regard,
IFB Appliances

Mar 13, 2020

Updated by rajkumar_r I understand You are a social media person with out the knowledge of the Motor (Executive Plus Model). First visit your Factory to learn about the motors employed in it. Pair of carbon brushes are fixed on the housing namely on the Yoke. It is not an internal part as you stated. I can post the image of the motor here but it will make collateral damage to you, so I am avoiding. Any way directly you have accepted IFB is a company which treat clients as the money making machine. For that reason only you people forcing me to buy the motor instead of a carbon brush. Apart from service charges you will get less profit if the brushes are replaced, but you can better profit while selling a motor to the client . I understand the profit motive our your self IFB. Great Thanks for exposing your self.

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Comments

rajkumar_r

from Chennai, Tamil Nadu

Hi support team,

Thanks for the quick update and let me wait.

parthaghosal

from Hyderabad, Telangana

I have complained for repair of IFB microwave on 3Feb. Paid Rs 2663+354
Still not working after spare replacement.
Tkt no [protected]
My instrument is down for 1.5 months now. No response to call, engineer not lifting phone now. Very bad service. I WAS FAN EARLIER, now: how to get rid, thinking. Please help & call me [protected]

IFB Industries Customer Care's response, Mar 21, 2020

Verified Support

Dear Sir/Madam,

We are so sorry for your unpleasant experience.We will connect with you shortly.Thank you for your patience.

Regards,
IFB APPLIANCES

IFB Industries Customer Care's response, Mar 21, 2020

Verified Support

Dear Sir/Madam,

We hope your issue is resolved. For any further assistance please write back to us on [email protected] and we would be glad to assist.

Regards,
IFB Appliances

Dear Sir/Madam