[Resolved] IFB — washing machine front load frequent fault -not attended till date- | |||||
I purchased IFB SENORITA SX ultra white 6 KG on 28.02.2013. now the machine is under AMC from 17.11.2018 TO 16.11.2019.(vide invoice 4358 dated 17.11.2018 Sri Magizh Enterprises, Coimbatore- an IFB authorized Franchisee) The machine is frequently on fault from April 2019 to till date.The complaint docket numbers booked with IFB are listed below 1. [protected] ---17.04.2019 2. [protected] -- 17.05.2019 3. [protected] -- 15.06.2019 4. [protected] -- 18.06.2019 5. [protected] --- 25.06.2019 6. [protected] --- 18.09.2019 & 7.[protected].10.2019 The complaints booked on 18.09.2019 and 07.10.2019 are not resolved till date in-spite of repeated reminders over phone to IFB company through Toll free numbers([protected], [protected]) and franchisee at Coimbatore( Phone No. [protected]). Due to frequent fault occurred in the Machine, I am unable to operate the machine resulting in, the very purpose for which it was purchased is defeated. I have invested a huge money. It is surprised to inform that when the washing is completed, the machine automatically intake water from the tap in the switch off condition of the machine. It is also noted that during the machine is in washing process, the door is automatically opened the fault of which is not attended or resolved by the IFB company.(Complaints booked on 18.09.2019 and 07.10.2019 not attended till date). The recorded videos are also uploaded for ready reference please. An early action and reply are awaited please. . +1 videos Was this information helpful? | |||||
Nov 18, 2019 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Oct 18, 2019 IFB Industries Customer Care's response Dear Sir/Madam, We are so sorry for your unpleasant experience. We will connect with you shortly. Thank you for your patience. Regards, IFB APPLIANCES Verified Support Oct 18, 2019 IFB Industries Customer Care's response Dear Sir/Madam, Our technician has rectified the issue. Kindly observe the machine and write us back incase any further assistance. Regards, IFB APPLIANCES | |||||
 2 Comments | |||||
Comments
Hello sir,
I am P.Arulmurugan from Chidambaram, Cuddalore district of Tamil Nadu. I am one of the customers of IFB Washing Machine(serena SX 5.5kg).this is second time e-mail for washing machine problem within one year. my mother was using this machine she is 71years old, On 13.05.2019, I applied for AMC. Now, my washing machine is under AMC period only. Few months back, there was a problem in my machine and I registered a complaint in customer care. A technician came and found out a board problem in my machine, then fixed another board few days later. But after installing same problem was found. He told to me this motor problem next time bring motor then check and resolve. After one month back no response to me so i booked complaint in customer care. I was booked other complaint in customer care then few week after one technician came he told this board problem, he was installed another board, he didn’t do full demonstration. After few minutes, I checked my machine but it didn’t work properly. Then, same day itself I immediately contacted technician, he came and viewed the status of the machine and told me he will fix it. But he didn’t fix it. It has been more than 5 (march2020) months, till now there is no response from technician as well as customer care. After long time back area manager (pravin) spoke to me .but no action taken for my problem and one time i spoke our service dealer(manikandan) no proper response to me. Constantly, I am contacting customer care, they are also registering my complaint again and again but, they are not solving my problem. I am fed up with customer care. Please, sort out my problem quickly. If not, surely I will go to Consumer Court.
I enclose customer care Tickets number below plz check days
Chat Reference No:CB[protected]
Ticket No:[protected]
Chat Reference No:CB[protected]
Ticket No:[protected]
With regards
P.Arulmurugan
No.88, 6th cross
Sivasakthi nagar
Chidambaram(taluk)
Cuddalore(dist)
Tamilnadu
Pin-608001
Cell:[protected]
[protected]
I am P.Arulmurugan from Chidambaram, Cuddalore district of Tamil Nadu. I am one of the customers of IFB Washing Machine(serena SX 5.5kg).this is second time e-mail for washing machine problem within one year. my mother was using this machine she is 71years old, On 13.05.2019, I applied for AMC. Now, my washing machine is under AMC period only. Few months back, there was a problem in my machine and I registered a complaint in customer care. A technician came and found out a board problem in my machine, then fixed another board few days later. But after installing same problem was found. He told to me this motor problem next time bring motor then check and resolve. After one month back no response to me so i booked complaint in customer care. I was booked other complaint in customer care then few week after one technician came he told this board problem, he was installed another board, he didn’t do full demonstration. After few minutes, I checked my machine but it didn’t work properly. Then, same day itself I immediately contacted technician, he came and viewed the status of the machine and told me he will fix it. But he didn’t fix it. It has been more than 5 (march2020) months, till now there is no response from technician as well as customer care. After long time back area manager (pravin) spoke to me .but no action taken for my problem and one time i spoke our service dealer(manikandan) no proper response to me. Constantly, I am contacting customer care, they are also registering my complaint again and again but, they are not solving my problem. I am fed up with customer care. Please, sort out my problem quickly. If not, surely I will go to Consumer Court.
I enclose customer care Tickets number below plz check days
Chat Reference No:CB[protected]
Ticket No:[protected]
Chat Reference No:CB[protected]
Ticket No:[protected]
With regards
P.Arulmurugan
No.88, 6th cross
Sivasakthi nagar
Chidambaram(taluk)
Cuddalore(dist)
Tamilnadu
Pin-608001
Cell:[protected]
[protected]
IFB Industries Customer Care's response, Sep 10, 2020
Verified Support
Dear Sir/Madam,
We're already sorting this out for you and will get back to you with an update on this ASAP over the phone or via email.
Regards
IFB Appliances
We're already sorting this out for you and will get back to you with an update on this ASAP over the phone or via email.
Regards
IFB Appliances
IFB Industries Customer Care's response, Sep 16, 2020
Verified Support
Dear Sir/Madam,
Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback.
Regards,
IFB APPLIANCES
Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback.
Regards,
IFB APPLIANCES
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I am P.Arulmurugan from Chidambaram, Cuddalore district of Tamil Nadu. I am one of the customers of IFB Washing Machine(serena SX 5.5kg). my mother was using this machine she is 71years old, On 13.05.2019, I applied for AMC. Now, my washing machine is under AMC period only. Few months back, there was a problem in my machine and I registered a complaint in customer care. A technician came and found out a motor problem in my machine, then fixed another motor few days later. But after installing another motor, he didn’t do any demonstration. After few minutes, I checked my machine but it didn’t work properly. Then, same day itself I immediately contacted technician, he came and viewed the status of the machine and told me he will fix it. But he didn’t fix it. It has been more than 3 months, till now there is no response from technician as well as customer care. Constantly, I am contacting customer care, they are also registering my complaint again and again but, they are not solving my problem. I am fed up with customer care. Please, sort out my problem quickly. If not, surely I will go to Consumer Court.
With regards
P.Arulmurugan
No.88, 6th cross
Sivasakthi nagar
Chidambaram(taluk)
Cuddalore(dist)
Tamilnadu
Pin-608001
Cell:[protected]
[protected]
We are so sorry for your unpleasant experience. We will connect with you shortly. Thank you for your patience.
Regards,
IFB APPLIANCES
We hope your issue is resolved to your satisfaction. For any further assistance please write back to us on [email protected] and we would be glad to assist.
Regards
IFB APPLIANCES