[Resolved] IFB Washing Machine — ifb service complaint | |||
Sub.:-cheating and misleading the customer I'm using ifb washing machine with under amc for 2 years and i'm facing unprofessional, irresponsible service of ifb Whenever complaint being raised with ifb help center they are assigning the ticket to 'dikshit' enterprises thiruvottiyur but they are closing the ticket without any information to customer (As i'm amc customer they won't get any benefit). I used to wait for 2 to 3 day and again when i check with the customer care about the ticket status they told ticket was closed. I was confused and requested them to reopen but they told that they don't have option to reopen instead they created new ticket. Please check the list of ticket details below: Old ticket details: 11/02:[protected] - ticket number closed with out solving problem 11/09:[protected] - reopened another ticket but still no action New ticket details: 23/03: ticket closed with out information to customer 28/03: [protected] - closed with out information Complaint: two months before i had problem in digital dashboard after the repeated complaint atlast they replaced with othet board (Not sure old or new board) after two months again i'm facing same incident. After repeated request and complaint they are asking me to pay 3500/- for new board even though i have amc. They are not considering amc they are telling reasons like water went inside the board. I suspect the board that they changed two month back was the old one thats the reason why i'm getting repeated problem again on dashboard. When ever they came for repair work they used to sell some product with compulsion: Examples: Washing machine cleaning powder 900/- Sterilizer They used to demand washing machine was dirty so you clear the machine with this powder then only we will do repair. I request to take action against them and do the needful. Make them to fix the problem with out any changer since the machine is under amc period else ask them to give the amc amount. Was this information helpful? | |||
May 15, 2018 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Apr 10, 2018 IFB Industries Customer Care's response Dear Vivekanandan, We apologize for the inconvenience caused to you. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Verified Support Apr 14, 2018 IFB Industries Customer Care's response Dear Sir/Madam, We tried to call on [protected] number but unable to connect. Hope your issue has been resolved. Do write us back incase any further assistance. Regards IFB Appliances. | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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The door is not working properly too. We are having a trouble.So, we would be pleased if someone come over to our house to repair that. We would be grateful to you.
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IFB APPLIANCES