[Resolved]  IFB — washing machine - model AW 6563 - error message and stops working

Address:

Chennai, Tamil Nadu

The subject machine was purchased on 20.01.2012. During Nov, 2013 the machine was not working and when complaint was lodged, service engineer came and informed that control panel was defective and changed the same during warranty period . Also informed that a filter needs to be installed for better performance of the machine, for which he charged Rs.1960/-. Not even one year is over, now the machine has created problem and is not working often indicating error message. So lodged complaint on 29.10.2014 and service engineer has come today (31.10.2014). After inspecting the machine, informed that due to sensor problem machine is not working properly. To replace the sensor he has asked us to pay Rs.1900/- (approximaterly) towards cost of sensor. Alternatively he has informed us to opt for AMC for two years for which Rs. 4350/- (approximately) is to be paid. One thing what was observed from day one of purchase is the engineers who come for installation or servicing is keen in selling their products and the machine doesn't work properly and we have to incur repair expense to the extent of Rs.2000/- approximately ever year that too within short period of less than 3 years from the date of purchase. We are afraid whether this machine will put us in huge financial burden during subsequent years. We have purchased IFB machine on the belief that it will work properly. But to our surprise the situation is otherwise and we feel hurt for having purchased this brand. My ticket number for the complaint with IFb is 11877276. Request for suitable remedy. Regards S Kumar |