[Resolved] IFB — washing machine not working thermostat cable burnt and timer problrm | |||
I have made a complain about my washing m/c not working on16/04/15 bearing ticket no 15341745. The complain was registered again on 23/04/15 vide no 15391468 I had two faults in the m/c one being timer faulty and thermostat and associated wiring burned. The technician has visited again and changed the timer but however could not make the machine operational. On /off switch cum thermostat and cable couldn’t be replaced. The fault has not been rectified and i do not know how the complaint is closed.. Againon 11 may 2015 I have booked a complaint vide ref 15515945. But as on date complaint has not rectified it is almost 20 days. The w/m is not avaiable to since 30 days for use. It is a great concern that such a reputed washing m/c brand has such a bad service support. it is understood that the service/repair has been outsourced, the francised partner is not at all serious in attending the complaints. This makes us feel that the concept of AMC is a waste of money. The service partner is not serious because he has service free of cost. I would suggest that please change your francise partner. Request expedite my complaint and make my m/c operational. Giridhar rao s [protected]@gmail.com Was this information helpful? | |||
Mar 19, 2017 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support May 21, 2015 IFB Industries Customer Care's response Dear Girdhar Rao, We regret the inconvenience caused to you. We have escalated your concern and will attend to it immediately. Assuring you our best services. IFB Team. Verified Support May 27, 2015 IFB Industries Customer Care's response Dear Girdhar Rao, Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers: 3900 4321 Email id: [protected]@ifbglobal.com We assure you our best services. IFB Team. | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
83%
Complaints
6868
Pending
0
Resolved
5639
+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
View all IFB Industries contact information
The machine is doing the washing and rinsing function but the preheat function is not operational.
The IFB promised to rectify the heater problem in 15 days. But no action taken.
On 10 June 2015 a complaint was raised no 15729109 the technicain visited but could not do anything.
It is 22 days past the temporary repair but no action is taken.
Request inter wine.