[Resolved]  IFB — washing machine repair cost

Address:Hyderabad, Andhra Pradesh, 500002

Dear team – i have purchased an ifb washing machine (Senorita vx) ~ 5 years ago, and currently, there is a problem in the rotation of the drum. When contacted the local service centre, the local technician visited our place, and informed that the drum needs to be replaced (The drum is perfectly fine, and i think he was referring to the internal cord that helps rotate the drum). For this, he said that the service cost would be rs 9, 000.
This looks too expensive for replacing the drum / cord. Request you to let me know if this is the approved cost of replacing the part by ifb?

Also, for the visit that did not get resolve the issue, i was charged rs 590/-. When contacted the local service centre, he said that for each visit (Irrespective of problem getting resolved or not) the charge would be applicable

Can you let me know what is the exact cost to get this repaired.

The service centre name is sk services, hyderabad.

You can reach out to me at[protected] / [protected]@gmail.com
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Jul 14, 2018
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Jun 01, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.

Regards,
IFB APPLIANCES
Jun 02, 2018
Updated by anandgrt
Registered contact number is [protected]
Location is Hyderabad
Complaint number is 22149, dated 28th May 2018
Problem : Drum not rotating.
Verified Support
Jun 07, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

We are unable to get you contact number. Please provide registered contact number/Complaint number so that we can assist you. alternately you can write mail on [protected]@ifbglobal.com

Regards
IFB Appliances
Jun 08, 2018
Updated by anandgrt
You can reach me at [protected]
Verified Support
Jun 11, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
Jun 13, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES
Jun 16, 2018
Updated by anandgrt
Thanks team for solving the issue. The new franchisee has charged me half the price compared to the one quoted by the first one.
Complaint comments 

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Dear team - any update on the issue ?

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