[Resolved]  IFB — Water filter in elite aqua sx 7 kg model

Address:East Godavari, Andhra Pradesh

I have purchased Elite Aqua SX on 29th November 2014 in SONOVISION Rajahmundry, East Godavari District.We requested demo on Dec 24th 2014 and the technician insisted us to purchase water filter of worth Rs 2500/- and he claims that present machine does not come with necessary water filter. As per IFB manual book water filter is inbuilt and I don't understand the necessity of extra water filter.I have purchased the washing machine for full equipment and now I have doubts regarding few machine parts.Please look into this as soon as possible and respond at the earliest.Else I might have to return this product for full refund.I have raised complaints through customer care number and I had an unsatisfactory response.My customer ID is 10876930 & complaint number is 14542371. My mobile number is [protected].Thanks
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Mar 15, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Dec 29, 2014
IFB Industries Customer Care's response
Dear Mr. Rao,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
Verified Support
Dec 30, 2014
IFB Industries Customer Care's response
Dear Mr. Rao,

We tried to establish contact with you several times but unfortunately we could not get through. Please provide us with the best time so that we can resolve your machine issue.

Alternatively you can email us at [protected]@ifbglobal.com and we will try
our best to meet your expectations.

IFB Team
Complaint comments 

Comments

Sir, I have posted my complaint on 27th Dec'14. So far not attended . I spoke to customer care. No response from customer care. Please respond to me immediately. Otherwise I am forced to approach next authority. YVRAO
My above complaint not resolved. Please attend immediately. Please contact my mobile no [protected]. YVRAO

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