Ignou — refund of fees not received yet

Address:	New Delhi, Delhi
Website:	www.ignou.ac.in

I have enrolled for ba from ignou last year.
Last year in june i appeared for the first year examination. While re registering last year for term end examination my registration failed first time yet the payment amount was deducted from my account. The payment amount was rs 604 for five subjects. When i called to the study centre they adviced me to wait for two days and told that if the registration status is not showing successful i can register again and that i will get my money refund and i did the same.
Second time it was successful but till date i have not got my payment refund. I mailed many times at the concerned regional centre as advised by the study centre but there is no response. It's been a year.
Same. Thing happened this time. On 27 the march i re registeres for june tee 2018 and two times it showed that the registration is unsuccessful but both the times 480 480 has been deducted.