Ignou — Regarding login to portal and academic materials

My name is Aastha Pandey.I took admission in MA anthropology in IGNOU session January 2021.I was earlier able to login to the ignou portal with my username and password but from today it is showing that the user id does not exist.I tried to login through the control number..it is showing that it is not registered.I have successfully took admission and paid fee.I received a text message regarding academic material's parcel from which i could track the status of material.Infact on yesterday i was able to find out the details..but today i can't find it.It is a big fraud done by ignou..no one is receiving the call.They didn't even refund the fees after cancellation of programme..Neither they provide good service.How can i get justice?what should I do now??Kindly help me out