Imagine Marketing Private Limited — Shipment status is showing Cancel

Address:

Main bazaar ghumarwin ,V.P.O Ghumarwin Distt. Bilaspur,H.P. -174021

I have generated a replacement warrenty on boat's imagine marketing by ticket no 3052557. which they allotted xpressbees as pickup for item ., AWB:[protected] The parcel was picked up by 12th Augst by the agent & i even have the receipt... But the shipment status is rpcancel... As they say imagine marketing has cancelled the item... How's this possible... That's not the way to treat the customers...
I just bought that product 1 month ago... and they just lost my product... I want full concession for that product...
Product name is boat 255 pro plus Black colour... Please resolve this issue..
I Shall be thankful