Imperia Structures Limited — Cancellation and refund of pre-booking amount for a Retail Shop pending since 04/09/2020

Address:

Flat No. - 60, Sheikh Sarai, Phase - I, New Delhi - 110017 Mob: 9810559796, 9757044996

Dear Sir,

I paid Rs. One Lakh as pre-booking amount on 05/01/2019 for a Retail shop with a super area of 211 sq. ft. in your project ‘Imperia Bandhan' at Knowledge Park-V, Greater Noida, UP with a condition that if I am not able to make any further payment within 6 months the pre-booking amount shall be refunded to me. Your Sales Executive Mr. Nitin Chauhan in the presence of Sales Manager Mr. Sanjeev Gupta agreed to this condition and issued a letter to this effect.
Due to some financial constraints I was not able to make further payments. I got some reminders from your company to make the payments which I was not able to make. In the meantime Corona pandemic occurred. As soon as lockdown was opened up I was guided by your sales office to submit an application for cancellation of booking and refund to the accounts department as per prescribed format of the Company. I met Mr. Vipin Gupta, Asstt. General Manager (Accounts) on 03/09/2020 and submitted the duly filled up application form along with the Receipt (in Original) on 04/09/2020. Mr. Vipin Gupta assured me that I will receive the refund amount within 15-20 days but the refund was not received. As I am posted outside Delhi, I have been trying to contact him on phone but without much success as he does not take my calls. Instead, initially one of his junior Mr. Pravin Kumar Chauhan used to respond, but now even he does not respond to my calls. I visited your Delhi office 3 to 4 times as and when I am able to visit Delhi, but they only give false assurances and promises.

Under these circumstances, I am forced to write this and request the company officials to look into the matter and expedite the refund of my pre-booking amount. I am also attaching herewith the documents submitted by me for processing the refund.

Anil Rastogi