Imperial Cruise Services Pvt Ltd — to cancel membership and refund of money

Address:	505, 506, 5th Floor, White Square Building, Survey No 47/A, Wakad Hinjewadi Road, Hinjewadi 411057, Pune, Maharashtra, Pune, Maharashtra, 411057
Website:	www.imperialcruiseservices.com

Dear sir/ma'am,

I, rahul sukhramani along with spouse went to shop at d-mart on 21st of july, where a lady was standing who gave us a thing to fill and told that we will be getting a call if we are selected in lucky offer. Next day we got a call stating we are selected in lucky draw and called us to their office which is in hinjewadi (5th floor white square building). We went there on 22 july 2019, attracted by false advertisement and promotional offers (They mentioned you dont have to pay anything and we will only distribute gifts) than they asked us attend 1hour presentation in which they said about various holiday packages and club offers valid for today only and will be giving it to limited 10 families only. They swiped our card stating you dont have to pay for first 45 days and you will get a call from the company to convert it into emi and after confirmation only your emi will start. They also said that they are responsible for converting it to emi of 1770 per month for 24 months with 0% interest. They swiped my card saying it is for registration only and future purpose emi only. But the whole amount was debited and we did not get a single call. Now the terms in the agreement are totally different from what they mentioned in the agreement. We asked them to cancel on the spot withing 5 minutes of agreement, they did not agree and took away the agreement after which we sat there with the customer care person till 11:30 in the night and told him that we are cheated by false statements. After explaining him everything he said that management will take a decision and will have to follow that. We dropped a mail on the say night at 11:30 sitting in the office mentioning that we want to cancel the agreement and later at 2:00 am in the night because we were worried for our money.

Day 2 at the office: 23 july 2019: next day we again visited the company to talk to the person who gave us presentation and he agreed to all the statements that he said in presentation and which was different from the agreement. We told customer person that we don't want any of the services and free gifts and we want to cancel the agreement now that the team member is also agreeing to all this things. But again we were asked to wait for 3 days for the mail from management team. I again wrote a mail on the same day mentioning each and everything (Every false thing said to us by team members) and asked them to cancel it.

Day 3 at office: after 3 days (26 july 2019) we visited the office. The person said that the management has taken a decision that as per the agreement the membership is non cancellable and if we want to cancel it we will get 40% of the paid amount and 60% will be forfeited and the person also started saying to use one service and we will refund 40%, but they were not understanding that we don't want any services. He was trying to convince again and again to use the service. But we told him that we don't want any service and we want our money back.

Now i am taking a follow up again and again and when i asked that person about the management team he denied, i asked him to show us the mail of management team, again he denied, which simply states that there is no management team as such and these 2 persons (Customer care) are only acting as management team and making us travel again and again.

We have not taken any of the gifts and also we have not taken any membership card or id or any benefits and we don't want any. We just want our money back as we are cheated by false statements.

1) got cheated by false or misleading advertisement
2) making false promises mentioned different on the agreement.
3) poor services making us wait for days. (No management as such, not showing management mails and person from the management team)
4) taken signature on agreement by making false promises, which i asked them to cancel within 5 minutes.
5) reported all the issue twice on the mail and team member also agreed to what he said (Said different from what was mentioned in agreement)
6) waited till 11:30 in the night and didn't get any proper response.

There is a section 89 of consumer protection act 2018, for making false/misleading advertisement, unfair trade practices and deficiency in services, you will be solely responsible for the punishment.