Income Tax Department — income tax refund pending for more than a year

Address:

751031

Hi,
This is to submit a complaint against the income tax department of india.

Issue details :
I received a letter from cpc bangalore (Cpc/1617/c15/[protected]) stating that - my income tax return for ay 2016-17 has been transferred to local jurisdictional officer for verification.

Since then, i have been constantly visiting the local ao in ito, cuttack for the last 1 year and he keeps mentioning that they have not received any communication from cpc bangalore and no action-item is pending at their end. Now, if i call up helpline at bangalore ([protected]), they keep insisting that the case is pending with local ao. So, basically both the departments are blaming each other and subsequently my itr refund is stuck up.

I have already tried raising grievance complaints in my efiling account portal (Itba/adm/s/26/2017-18/[protected] (1), itba/adm/s/26/2017-18/[protected] (1), but the complaints are simply being closed and marked as 'fully resolved' with comments - "pending with cpc". This definitely is not a resolution to my problem.

Please take up this issue on a high priority escalation against the functioning of income tax department of india. I am expecting a more proactive and efficient handling of cases like this. As a citizen of india, this has definitely put me in a sense of doubt about the functioning of government organisations.

Regards,
Santwona