Income Tax Department — No accountability

Whenever I call IncomeTax india helpdesk, they are unable to understand my query. They just ask me to forward my query to an email id

efilingwebmanager at the rate income tax dot gov dot in

After I send a mail to this id, no one acknowledges it nor anyone responds.
This is all farce. They are just fooling around.
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Income Tax Department customer support has been notified about the posted complaint.
Oct 08, 2021
Updated by diff_2013
still no response from efilingwebmanager at the rate income tax dot gov dot in
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    Income Tax Department Phone
    +91 11 2341 3317
    Income Tax Department Address
    A R A Center, E-2, Jhandewalan Extn., New Delhi, Delhi, India - 110055
    View all Income Tax Department contact information