Income Tax Department — Pan card not received expected date of receiving was 28 april 2017

Address:	Nainital, Uttarakhand, 263139
Website:	www.firstflight.net

Pan card of mrs. Beena tiwari is supposed to received by 28 april 2017, we still not received the same. Following is the detail of the courier.

Pan card not received and courier company (First flight) executive is saying pan is lost and status in there website is showing pan card is delivered.
What action could be taken against courier company and how.
Pan card is a sensitive information.

I have contacted on first flight toll free no displayed on their website and from there i came to know that, i need to contact first flight udham singh nagar office in uttarakhand, i called on no [protected]. From there i came to know that courier is received in haldwani (Uttarakhand) office and will be delivered from there.
I have again provided with haldwani office phone no ([protected]), where i talked to mr rajeev and from him i come to know that courier is missing from there end and they can't deliver the the. And suggested me to apply for new pan card.

I am now in a little surprise that how this irresponsible behavior is expected from a company first flight.

Pan card is a very sensible information, if anything will be misused first flight will be responsible.