Income Tax Department — velex courier delivered pan card to wrong address

Hi,

My name is shekhar. I had applied for reprinting of pan card. The courier company name is velex and awb is [protected]. The courier person has delivered the pan card to a wrong address and to the wrong person. The information i got from nsdl is that they have delivered to some person. There is no one in my area with that name. Now, when i tried to contact them, they are not even picking up the phone calls. Kindly do the needful.