[Resolved]  Indane — Complaint against Bhagavaty Gas (Indane), Aroor

I am a customer of m/s Bhagavaty Gas, Aroor, consumer no. CX1898720. For the last few months I am getting the supply of gas in a very delayed manner.Recently i had booked refilling order on 09th July 2014 but till date I have not received gas cylinder.When contacted agency it has been mentioned that bill has been generated on 11th Aug 2014 .For the last five days I have been calling to agency for an update, everyday assures me that the gas will be delivered by today itself on urgent basis.

Yesterday when I had quick chat with the Delivery boy(Ani), he smiled and told it got cancelled automatically. Since 11th August there are eye witness saying that he has delivered to our near by area.
I also happened to hear from others that if we are ready to pay additional 500 INR he will be delivering immediately.


Its been more than a two weeks my family is depending on hotels and this had also made me to spend some amount in hospitals due to upset stomach.
I am writing this not only on my behalf, but representing all the people who are depending on Delivery boy Ani (facing the issue). If you could call some of the random numbers you will realize how pathetic situation, people over here are suffering due to non-deliverable of gas in time by the agency. I had also asked them to give bill directly to me, but it was mentioned due to new order gas will not be delivered directly to customer.

I am fed up with this harassing attitude of the distributors.I request your good-self to intervene the matter and take the decision to switch over to any other company available in the market for their services, which will also pain me a lot because i am a customer of your company indane since 1990.Awaiting your early response.

Please find the complaint number for the same :complaint no 1523883
Consumer no. CX1898720
Booking Date : 09th July 2014
Consumer name : Vanaja B Pillai
Agency : Bhagavaty Gas
Near Aroor temple
Aroor P O
Allappey
Kerala - 688534
Delivery Boy : Mr Ani

Contact no : +91 [protected]