Indane Gas — refusal for new connection of indane gas.
Kolkata, West Bengal, India
Sasanjiban saha on Dec 8, 2019
I applied for an gas connection at indane online portal, and received a kyc number ([protected]) on 18th nov 2019. As suggested by indane website from the online drop down box nilagni gas distributor was the nearest distributor from my home. After the application when your website portal indicated that the"kyc was distributed to your distributor", i went to the nilagni gas distributors shop. A middle aged man (Mr. Ray probably) of the shop was sitting at the office. I mentioned to him that i have applied for an online gas connection, but he reciprocated in a very reluctant manner as if it was a mistake to apply online. However i was hoping the transparent portal of indane website was more effective than to apply offline. After repetitive conversation with this person he stated that he was able to see my application on the online portal but he is unable to process the application as it was not done properly. He convinced me to apply offline so that he can easily process the application. Since i urgently needed the connection i was compelled to fill up the offline form he provided, along with the kyc details of aadhaar card and electricity connection though the same was already uploaded by me in the online portal. After i filled up the form he suggested a two cylinder and one gas stove plan of rs. 7700/-. Since i had a new gas stove already at home i was not interested in taking another stove. This time he was again furious at me for not accepting the stove along plan. Though after repetitive insistence he offered me a double cylinder plan but only after a inspection that he charged rs236. After almost a week an inspection was conducted on 30 th nov 2019, after much harassment where the first day (26th nov 2019) the inspector didn’t turn up despite giving time and kept me waiting for the entire day, another day on 30th nov 2019 i had to take a leave at office just to accommodate with the inspectors time that ranged from 11a. M to 4 p. M. After the inspection got over at 3pm when i went to the office of nilagni gas distributors to complete the remaining proceedings, i was asked to leave stating that it cant be completed that day and i will have to visit the following day. Next day i. E 2nd of dec 2019 again i took a leave and went to the office of nilagni gas distributors and i was charged rs5430/-, again i was asked to leave by the officials and turn up next day to receive the computer generated form to render my signature. After such harassment and wasting 3 days for the purpose of taking a new lpg gas connection and wasting rs.5666/-, the officials of nilagni gas distributors stated that my applications stands rejected and they would not be able to give me the gas connection that i have made an erroneous application which is hindering there process. I was simply refused stating the gas connection in my name is not possible any more.
[Dec 08, 2019] Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
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