Indane — Irregularities in booking and delivery system

Address:

Darjeeling, West Bengal

THE TEN QUESTIONS
Nowadays, some Indane distributors of Siliguri, who are involved in whimsical/haphazard cancellation of the refill bookings, are sending such messages (SMS) to their consumers: ‘Kindly book again or contact your distributor to know the reason of cancellation’.
Here, the following questions arise:
Q.1. Why to book again? What about the ‘cancelled’ booking?
Q.2. Why to go to the distributors’ office? Can’t they message (through SMS) the ‘reason of cancellation’?
Q.3. If the consumers have to go to the distributors every time the booking cancels, then what remains the benefit of mobile booking (IVRS/SMS) system?
Q.4. Before the inception of the ‘mobile booking system’, the consumers used to go to the distributors’ offices for booking and those bookings never cancelled. So, the previous system was more ‘consumer friendly’ than the present one. Then, why not bring back the previous system, so that the consumers should not have to contact the distributors again and again.
Q.5. The distributors should make ‘public’ the ‘reasons for cancellation’. It can be messaged through SMS. Why to call the consumers at their offices? It losses the very purpose of mobile booking system (IVRS/SMS)!
Q.6. Actually, the distributors cancels the bookings of some of their consumers, just to ‘facilitate’ OUT OF TURN delivery to their ‘distributor friendly’ consumers. These consumers are of 2 types:
(a) Those consumers who pay TIPS to the delivery boys/men at the time of Home Delivery, thus saving the distributor’s ‘commission’ that they might have to pay to their delivery boys/men. This amounts to ‘illegal saving’ by the distributors.
(b) Those consumers who ‘take it from the godown’(Godown Delivery), thus saving Rs.20/-per refill cylinder which should actually be ‘discounted’ to the consumers who ‘take it from the godown’.
For example, let us assume that a distributor has 10, 000 consumers. Out of them, 5000 consumers take the refill cylinder from the godown. Here, the distributor ‘saves’ in 2 ways:
(a)By not ‘discounting’ the consumers: @ Rs.20/- per refill = 5000 x 20 = Rs.1, 00, 000.(Rupees one lakh ) every month.
(B)By saving the ‘carriage’ (transportation) which they would have to expend during Home Delivery.
Thus, (a) + (b) amount to ILLEGAL PROFITTING.
Q.7. These are the REASONS behind frequent cancellation of bookings of those ‘unfriendly’ consumers who either: (a) Do not pay TIPS to the delivery boys/men at Home Delivery or (b) Do not agree to ‘take it from the godown’.
Q.8. So, these are the actual ‘reasons of cancellation’ which the distributors CANNOT disclose in PUBLIC. That is why; they are calling the ‘cancelled consumers’ to their offices, just ‘to negotiate’ over the REASONS mentioned above, and nothing else!
Q.9. Otherwise, what are the REASONS that they cannot disclose them?
Q.10. Are those REASONS detrimental to the UNITY and INTEGRITY of India? If not, why don’t they make them PUBLIC?
THE MESSAGE OF THE DISTRIBUTORS IS CLEAR: EITHER YOU PAY THE TIPS or TAKE IT FROM THE GODOWN or FACE CANCELLATION OF BOOKING!

JAGO GRAHAK JAGO!