Indane — prayer for my lpg id no. [protected] i am a regular customer of your lpg connection. why my id is not active?

Address:	Silachari, +91
Website:	indane.co.in

Dear sir,
With due respect and humble that, i am a regular customer of your lpg connection. Now why my id is not active, not credit subsiddy in my bank account. But i am draw regular your refil sylinder from your dealer at silachari bazar. Dealer name - goutam pal. Then why my connection not active?

So i therefore pray and hope that you will kindly verify my connection.