Indane — uncertainty on the delivery of cooking gas refill

Address:

Gautam Buddh Nagar, Uttar Pradesh

Dear Sir, We have a connection with KASNA INDANE GAS SERVICE at Greater Noida. Our consumer number is 30619. We are not happy with the service and therefore would like to bring the following to your notice. After booking the gas there is total uncertainty on its delivery. In spite of visiting the agency we are not sure when it will be delivered. It takes even one month between booking and delivery. If by chance we are not at home the booking gets cancelled. It happened on[protected]. If we know the tentative delivery time, we can wait; waiting for the gas indefinitely is not logical. Something can be done to improve the situation. This time the booking on our consumer number 30619 was registered with reference number 500327 dated[protected]. Cash memo number [protected] was generated vide SMS dated[protected]. The gas is still not delivered. Since 6th Feb we are waiting at home with the fear that if it is missed the booking will get cancelled. We are visiting the agency every alternate day to get a correct picture of delivery but get a unsatisfactory reply from the customer care desk. The standard reply from the customer care desk is that "the cash memo is given to godown and deliver boy and we have no control on delivery date." I am not sure that such a statement is acceptable to you. Please have a look at the situation and do something to improve it. Thanking you. R P Sinha O-25, Delta-3, Greater Noida - 201310