Indego — cancellation charges

Dear Sir,

As per our tele conversation today morning at your customer service, please note that I have cancelled my ticket because of sudden change of flight route, instead of direct flight . Moreover, you have sent me an itinerary change e-mail, specifically mentioned either you can cancel the ticket without any extra charge. However, the below confirmation sees a deduction of KD 20.650

Also please note that I have booked the ticket to direct flight and according to your convenience you have changed the route. This is not my fault and this is your fault and it is unjustifiable.

You are kindly requested to transfer the full amount.

Regards
Rakesh Thaivalappil

From: IndiGo
Sent: Tuesday, September 3, 2019 8:44 AM
To: Rakesh Thai
Subject: Your IndiGo Itinerary - INSE2B


PNR/Booking Ref.: INSE2B

Status Date of Booking*
CANCELLED 07Jul19
*Booking Date reflects in UTC (Universal Time Coordinated), all other timings mentioned are as per Local Time.


IndiGo Passenger(s)

1. Mr. Rakesh Thaivalappil


Refund Information:

• For bookings made through travel agent:
It is processed immediately upon cancellation, Please contact the travel agent for the refund.
• For bookings made directly through IndiGo:
If your booking was cancelled online on the IndiGo website and you have opted for a refund, the balance amount will be credited to your credit/ debit card or bank account in 5 to 7 working days.
If your booking was cancelled online on the IndiGo website / call center / Airport and you have opted for a reservations credit shell, you can use the available amount for future IndiGo bookings within one year by contacting our call center or through our Airport ticketing counters.
If your booking was made and cancelled using your IndiGo website log in account, then the reservations credit will reflect in your registered log in account only. You can use this credit to make future reservations by logging in to your IndiGo account or by calling our 24X7 call center.

Fare Summary
Total Deductions KWD 20.65
Refund Amount KWD 82.05
Personal contact information

Home Phone : 965*96620780
Email : [protected]@markaz.com

Interglobe Aviation ltd.(IndiGo), Global Business Park, Gurgaon, Haryana, India. Call +91 [protected] or +[protected]