Independent TV — cust id - [protected] - channels are getting reduced & asking for money to show u channels??

Address:

New Delhi, Delhi, 110078

Hi,

No revert rec’d even after 4+ days, today i was able to speak to your customer care & below are the further complaints.

 when i took independent tv, i was told the fees of approx. Rs 3, 000 i am paying is for all channels for 1 year & channels will increase. Now customer care is asking to go for al carte & may more charges?? This is complete cheating with innocent customers who is having faith in reliance brand??
 lot many channels are not working & no. Of channels are getting reduced??
 as per customer care, they have moved all customers to base back & now we have to pay the additional charges to view channels.
 this is complete cheating & not informed at the time of taking connection………. Not expected from a brand like reliance.

Can somebody will look into this & fix this as i moved from airtel to reliance in hope of getting better services not bitter services.

Warm regards,
Surendra singh bisht
+91-[protected]

From: surendra s bisht [mailto:surendras. [protected]@outlook.com]
Sent: thursday, may 16, 2019 8:26 am
To: '[protected]@independenttv.in'
Subject: cust id - [protected] - independent tv complaint
Importance: high

Dear team,

Its really disheartening that your customer care no. I. E. [protected] is not working neither from landline nor from mobile. Reliance being such a big brand & single customer care no. Is not working??

1. No. Of working channels are getting reduced every day : when i took reliance digital tv services, i was told everything comes unders annual package & no. Of channels will increase. However, every day channels are getting reduced & msg being flashed is “we regret the inconvenience being caused due to non-availability of this channel…….” or “error-200 unsubscribed channel…….”
My complaint is working news channel like “zee busniness, cnbc awaaz……” have stopped working??

Pls send somebody to fix it on priority.

Warm regards,
Surendra singh bisht
+91-[protected]