Independent TV (Formerly Reliance Big Tv) — dth service

Address:	Mumbai City, Maharashtra
Website:	Independenttv.in

I have registered for freedom1999 pack by paying rs. 500 on march 2018 to get independent tv dth. I got their new connection in the first week of january 2019. During the registration it was promised to provide all channels including hd channels free for a year. Same thing was reconfirmed during installation by the local distributor and also main customer care number even though new trai rule was in effect. Even they told me that i will be migrated to new system without any extra cost. However, slowly they started removing the channels one by one and now i dont have any hd channels at all. When i contacted customer care, they say that i have to pay for hd channels. Is it not cheating or fraud from the company side?
I need all hd channels back for year without paying any extra.
Please help.