Independent TV — I am complaining to refund of independent tv pre booking

Address:

24, PAHSENI, Udham Singh Nagar, Uttarakhand, 262405

I had made the payment of rs. 499/- as pre-booking charges on march 15, 2018 for reliance dth service from reliance big tv ltd (Name has recently been rebranded to independent tv). The installation was to be done with 30-45 days and the service should have been started by the mid of september 2018. However, no installation has been done till date and neither is there any proper response from the customer care. Every time i have called at the customer care i have got the same response which is "installation will be done within a week". However, four months have passed from the payment yet no installation is done as on date i. E. 25/11/2018. This is mere harassment of customer. I have patiently waited for over 2.5 months from the initially promised time frame. I want a full refund of pre-booking charges and would also like to claim charges for non-fulfillment of promises.