Independent TV — independent tv refund

Address:	Bangalore Urban, Karnataka, 562107
Website:	www.independenttv.in

I had made the payment of rs. 499/- as per-booking charges on march 1st, 2018 for reliance dth service from reliance big tv ltd (Name has recently been rebranded to independent tv). Initially i got a booking id "0" the installation was to be done with 30-45 days later may 2nd 2018, i got a booking id 17507776 and the service should have been started by the mid of september 2018. However, no installation has been done till date and neither there is any proper response from the customer care. Every time i have called at the customer care i have got the same response which is "installation will be done within a week". However, 7 months have passed from the payment yet no installation is done as on date i. E. 10/02/2019. I also got an information from the customer care that my set top box was delivered to a service provider. Then dec 25th 2018 installation guy told me that i need to pay 1750rs for the installation then i paid the same via google-pay. Then i stated to receive many customer ids, happy viewing, welcome to independent tv sms's etc without any real installation. Next day i called him for installation but he was disconnecting my calls.. This continued.. Then i asked refund, he told to wait for a month, then after a month called him back in feb 1st 2019, he was disconnecting my calls as usual. This is mere harassment of customer.

I want a full refund of per-booking charges 499rs +1750rs; total 2249 and would also like to claim charges for non-fulfillment of promises, peace violation, wastage of my precious valuable time.