Independent TV — regarding installation

I have booked for freedom pack rs. 1999 from website "http://www.independenttv.in" on 09.12.2018 and paid online rs 1999/-.
After regular followup with customer care, still i have not received connection.
Initially they said that installation will be done within 10-15 days, after that they said saturday and sunday is not counted in this. Now different customer care are telling different things and saying wait for 24-72 hours and i am escalating your matter to higher official. But they are not giving firm commitment regarding installation.
When i asked to cancel my order, some are saying it cannot be cancelled and you have to wait and some are saying send mail, but they are not replying the mail also.
So the independent tv service is very bad.