India Florist Network — bad customer experience

Address:

560066

I've sent rakhi to my brother and no where while billing it's mentioned that i need to pay custom charges. When i asked about the same to customer care executive he told me that the custom duties should either be paid by sender or receiver and it is mentioned in terms and conditions. But when i opened t&c it just stated that customs needs to be paid but it is not mentioned anywhere in t&c the procedure to pay if sender wants to. When i asked the customer care executive the procedure to pay from sender he rudely answered me that i cannot do anything and also told me to transfer the amount to my brothers account if i do not want him to pay the charges. Never heard such a lame suggestion.
I would never ever recommend this site to anyone.