India Infoline Finance [IIFL] — 5paisa capital trade account service

My family maintains at least 3 accounts with 5paisa capital. While the contract notes are received for two of the accounts regularly, for one account 55284327, the contract note is not received. When the matter is taken up with their customer care, i got an response of arrogance that i can download the contract note from their site which even an # trading trading at any brokers site would know. They have stopped sending contract notes for the above account from trades done on 2nd september 2020 unilaterally. Mail to their [protected]@5paisa.com is not even acknowledged. Wonder how this broker do not follow sebi guidelines and survive successfully in the market.