India Infoline Finance [IIFL] — Abuses & threatens my parents by calling them thief Collection Manager: Ms. Rakhi Das, Ph No: - [protected]

Dear Sir,

I’m writing this mail on account a middle class family citizen of India, who with 3 partners had dreamt about growing an industry to empower women in the Indian village. Back In 2018 December we started a Manufacturing Business of Incense Sticks, completely with Zero Carbon Footprint keeping in mind that we wanted to help the backward housewife of the village in Basirhat, West Bengal, India, keeping our Prime Minister Vision of Atma Nirbhar Bharat. To do So we had first taken a SME loan from your esteemed institution IIFL, of 5, 00, 000/- under our partnership firm named Znome Solutions, which we successfully paid of the entire amount with interest. Based on our repayment on time we were approached for a higher Loan Amount of 15, 00, 000/- IN 2019.
Since the disbursement of the Loan to April 2019 we had never ever missed out with our any EMI’s, but due to the Covid Pandemic we very badly hit & due to which all our companies’ operations have been shut down since the last 15 to 16 months we had been trying to jump back but that failed too. IIFL has all the rights to take any legal actions as because we understand we are defaulters, but Sir that does not give any Official Staff of IIFL to come to my home & insult & threaten my parents in my absent. Sir, if you see one the attachment that I’m a terminally Ill patient, but I’m trying to take any advantage of my situation rather it is life treating. I have CHRONIC LIVER CIRRHOSIS, I have ben asked by treating Doctor to get my my self evaluated for the DEAD DONOR LIST FOR LIVER TRANSPLANT, ( so I had to go to Delhi to get it done through AIIMS, as it is free for such patient.
Now, during these days so called Collection Manager: Ms. Rakhi Das, Ph No: - [protected], comes to my home, Abuses & threatens my parents by calling them thief as about the whereabout of myself, as if i was theif & ran away after taking the money. I kept on pleading that once i’m back will talk to her, how to get it settled. I understand if this is a tactics to pressurise the defaulters to assure payments. But that does not give her the privilege to Abuse & threaten my parents & i have many witness who can prove the same.
Sir, it is upto you what steps you take. Understanding our concern & present situation request you to please take up our case and assign someone other Ms. Rakhi to sit down together & settled this Loan.
Sir, our 2nd Partner’s parents has a small land in their village, the price is around 4.30 lakhs & the rest 70, 000 has to be managed by ourself through our friends & family. A detailed proposal of the same also has been attached in the below. Awaiting a positive response from your end.

There After Thanking You,