[Resolved]  India Infoline Finance [IIFL] — Delay in releasing document after account closed

Address:

IIFL Home Finance Limited Chennai

I am writing this request help from someone to get my final documents from IIFL home loan.

Account details:
Loan a/c no: 781866/922820
Due paid date : 20-10/2020 /[protected]

Here in this bank there is so much struggle we faced because of following reasons but after this all, now we are very much frustrated that documents getting delayed and still bank tries to debit montly EMI's.

1. In their chennai branch, there is no home loan executives to speak or not even ready to meet customer to clarify our concerns/doubts.
2. They ask us to reach customer care but we we try them, call disconnets with message "we will call you back in 24hrs".
3. Bank persons never helped us how to get foreclosure letter and not explained which is best way to pay our loan due.
4. Initially we paid our home loan a/c 781866 and waited for documents after one month we received call from bank and asked to close property loan a/c 922820 to provide documents.
So, again we waited 15days to get foreclosure letter and paid our due on 11/12/20.
5. When we made payment they said documents will be provide in 20-25 days, but still they didnt provide final documents.
6. We go to bank on every week and asking help, but they not even respect us in any way, there is no responsibilities in their way of speaking.