India Infoline Finance [IIFL] — Document missing

I foreclosed my housing loan from IIFL and ask them to return all my original documents. They missed one document (Memorandum of Agreement) and tell that original document in not with us. But they shown that docs is with them only in List of docs.

Kindly check and return back that document and clear my loans.

Loan Account No: 762174
Name: T. Ilango
Co Applicant Name: K. Padmavathi
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India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
Verified Support
Dec 30, 2021
India Infoline Finance [IIFL] Customer Care's response
Dear Sir, We understand that query raised by you has been addressed to your satisfaction. Further you can call us on [protected] / [protected] or click on below link for your concerns.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL securities
Jan 02, 2022
Updated by Ilango T
No. Still my problem not resolved. I asked you my original document of Memorandum of Agreement. But you send the copy of documents and closed my complaint. How it is possible? I gave all my original docs at the time of processing the loan and it is also mentioned in your list docs. But now you say that is not with us. How it is correct?

Send me the original document.
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