[Resolved] India Infoline Finance [IIFL] — foreclosure request is not fulfilled after multiple request

shravan bhati

Address:

IIFL Virar

I raised a complaint on 25th aug. And so called bank process to provide letter in 15 working days, bank not provided only response as it will take 15 working days as per process.
After raising request, on 11th day customer care representative confirmed request will be fulfilled around eod, but as it not processed.
Same thing is happened on next four days, in which they promised it provided 3 pm and if not please call back.
After calling on morning/evening, this request is not fulfilled
Calling to customer care is so much hectic, call getting disconnect while you are next attending customer.

It is very mentally harassment in this pandemic situation which a bank take 15 working days to process single request while government is asking us to use digital platform.

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Aug 9, 2021

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Sep 14, 2020

Updated by shravan bhati Loan account number: IL10000769

Verified Support

Sep 19, 2020

India Infoline Finance [IIFL] Customer Care's response Dear Sir, We understand that concern raised by you has been addressed to your satisfaction. Further you can call us on [protected] / [protected] or click on below link for your concerns.
https://www.iifl.com/contact-us/home-loan/raise-a-request

Team IIFL